David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Service Representative for their office in Porto.  

Position: Customer Service Representative

Location: Porto, Portugal 

Work Model: on-site, 100%

Employment type: Full-time (Permanent)

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Provide customer care and technical support for medical devices across European markets
• Troubleshoot and resolve technical issues with diabetes devices and accessories
• Guide patients on product usage via calls, email, chat, and SMS
• Manage order intake, renewals, and documentation in line with regulatory standards
• Apply empathy and active listening in sensitive situations to support patient needs
• Follow established procedures and scripts to maintain safety and compliance.

REQUIREMENTS:

• Native/fluent in Dutch both verbal and written (C2 level). Fluent in English (minimum B2+ leve•

• Ability to support multiple markets simultaneously.

• Background in healthcare or technical support is a plus.

• Knowledge of diabetes care or medical devices.

• Strong customer service mindset and excellent communication skills.

• Capable of retaining and managing extensive information.

• High problem-solving ability and prioritization skills.

• Detail-oriented with strong organizational skills.

• Able to manage stress and handle disputes or emergencies calmly.

• Empathetic with active listening skills to resolve client issues effectively.

BENEFITS:

• Modern office in a city center with open spaces, easy to access with public transportation

• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace

• Support from colleagues with coaching and mentoring opportunities

• Health and Wellbeing initiatives

• Monthly meal allowance and much more