David Kennedy Recruitment is working with a leading tech company who is looking to recruit a Control Room Operator to join their team in Bogota, Colombia. 

Position: Control Room Operator

Location: Bogota, Colombia

Employment type: Full-time

Work model: on-site 

Benefits: base salary

DUTIES AND RESPONSIBILITIES: 

• Oversee and verify all studio activities to ensure they align with organizational standards, facilitating seamless operations. 
• Ensure the studio environment and equipment are fully operational and meet required standards.
• Quickly address and resolve table calls to minimize any disruptions to gameplay.
• Uphold and enforce company game standards during all live sessions to ensure consistency and quality.
• Record and report any operational incidents or discrepancies, ensuring accurate and thorough documentation.
• Assist CRO Specialists, Shift Managers, and team leaders with operational tasks to promote efficiency and effectiveness.
• Keep current with all procedures, rules, promotions, and game strategies to ensure adherence to company guidelines and standards.

REQUIREMENTS:

• Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication
• Minimum of 1 year of experience in the live/online casino industry.
• Solid understanding of games and operational procedures.
• Proficient in PC usage and Microsoft Office applications.
• Previous experience in a supervisory or management position is a plus.
• Knowledge of live casino technology or control room systems would be considered advantageous. 

BENEFITS: