David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit a Surveillance Team Leader for their Gaming studios in Bucharest, Romania. 

Position:  Surveillance Team Leader

Location: Bucharest, Romania

Employment type: Full-time

Remuneration: Base salary. 

DUTIES AND RESPONSIBILITIES:

• Analyze and verify reported incidents, escalate when necessary, and support evaluations or corrective actions.
• Oversee testing and performance assessments of monitoring systems, collaborating with quality assurance and development teams.
• Monitor both digital and physical environments to identify suspicious, irregular, or non-compliant activities.
• Maintain accurate logs and reports for incident tracking, performance reviews, and operational transparency.
• Coordinate fair task distribution, manage live escalations, and support decision-making during high-priority situations.
• Mentor and train team members to ensure skill development and alignment with organizational standards.
• Contribute to performance and incentive reviews by validating task completion and the basis for any corrective measures.

REQUIREMENTS:

• Fluent in English, with strong proficiency in both written and spoken communication
• 4–5 years of experience in monitoring, compliance, risk management, or related roles, with at least 2 years in a supervisory or leadership capacity.
• Strong technical knowledge of monitoring tools, surveillance systems, or other relevant technologies.
• Proven analytical skills in detecting patterns, irregularities, or operational risks.
• Proficiency with productivity tools (e.g., Microsoft Office or equivalent), particularly Excel, Teams, and Word.
• Excellent written and verbal communication skills, including experience in producing structured reports.
• Flexibility to work in shifts (including weekends and holidays) within a 24/7 operational schedule.
• Bachelor’s degree or equivalent in a relevant discipline.
• Familiarity with advanced monitoring or analytical software tools.
• Experience using data visualization or analysis platforms (e.g., Tableau, SQL).
• Understanding of performance metrics and incentive structures.

BENEFITS:

• Competitive salary with additional performance-based incentives.
• Paid training to ensure familiarity with organizational standards and processes.
• Comprehensive employee benefits package, which may include health and wellness programs.
• Complimentary meals during working hours.
• Wellness perks, such as fitness or gym access (available after a set period).
• Additional pay allowances for holidays, night shifts, and weekend work.
• Private healthcare coverage.
• Career development and advancement opportunities within a global organization.