David Kennedy Recruitment is working with a leading tech company who is looking to recruit a Portuguese speaking Workforce Management Specialist to join their team in Colombia. 

Position: Workforce Management Specialist

Location:  Bogota, Colombia. 

Employment type: Full-time

Work model: on-site

Benefits: base salary

DUTIES AND RESPONSIBILITIES

• Assess daily staffing needs and allocate personnel accordingly to ensure optimal operational coverage, including opening and closing of service areas.
• Organize and coordinate employee schedules and shift rotations to maintain smooth operational workflows.
• Collaborate with HR and team leads to manage time-off requests, approve schedules, and ensure all shifts are properly staffed.
• Prepare and maintain daily staffing and attendance reports, verify work hours, process schedule changes, and complete other administrative tasks as assigned.
• Develop and maintain effective staffing plans that support operational goals across departments.
• Track employee attendance and ensure compliance with internal policies and legal requirements.
• Prepare shift transition documentation to support consistent handovers between shifts.

REQUIREMENTS:

• Native or fluent in Portuguese (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency (B2).
• Proven ability to efficiently coordinate staffing schedules and manage multiple priorities.
• Proficiency in Microsoft Excel and experience using workforce management or scheduling software.
• At least 6 months in a similar scheduling or coordination role, with the ability to work independently.
• Flexibility to work within a rotating 24/7 shift schedule.
• Familiarity with relevant labor laws and compliance standards related to workforce scheduling and attendance.

BENEFITS: