David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit a Team Leader Surveillance Operator for their Gaming studios in Sofia, Bulgaria.

Position:  Team Leader Surveillance Operator

Location: Sofia, Bulgaria

Employment type: Full-time

Remuneration: Base salary + bonuses 

DUTIES AND RESPONSIBILITIES:

• Monitor physical and online gaming environments to ensure operational integrity and compliance

• Review and verify studio-reported incidents and investigate irregularities

• Analyse roulette wheel performance, gameplay deviations, and suspicious activities

• Operate surveillance systems, video monitoring platforms, and security software

• Test surveillance tools and report bugs, defects, and system issues

• Maintain accurate incident logs, surveillance records, and operational reports

• Support QA initiatives by identifying opportunities to improve surveillance accuracy and system reliability

• Lead and support the Surveillance Operations team across all shifts

• Monitor team performance and ensure adherence to operational procedures and quality standards

• Provide guidance, coaching, and support to team members

• Coordinate shift coverage to maintain uninterrupted 24/7 surveillance operations

• Promote a culture of accuracy, accountability, and continuous improvement

• Prepare reports to support investigations, disciplinary actions, and staff evaluations

• Work closely with QA teams, developers, and operational stakeholders to improve surveillance processes

• Escalate security risks, policy violations, and operational concerns when required

• Ensure compliance with internal policies, gaming regulations, and security procedures.

REQUIREMENTS:

• Native-level Bulgarian and advanced English

• Previous casino surveillance experience within land-based casinos, cruise ships, live casino studios, or online casino/iGaming operations

• Team leadership experience in Surveillance, Risk, Fraud, QA, QC, GP Operations, or similar operational leadership role

• Experience managing teams or shifts in a fast-paced operational environment

• Advanced Microsoft Excel skills

• Good knowledge of Microsoft 365 applications

• Strong analytical skills and attention to detail

• Excellent computer literacy

• Willingness to work rotational shifts, including weekends

• Experience as a Shift Manager, GP Team Leader, QC Team Leader, Surveillance Team Lead, Risk Lead, or Fraud Lead

• Experience testing operational or surveillance systems

• Knowledge of live casino operations and gaming security procedures.

BENEFITS:

• Competitive starting salary with opportunities for growth.

• Comprehensive onboarding and training aligned with high industry standards.

• Friendly and supportive team culture.

• Career advancement opportunities in a fast-paced international environment.

• Supplemental health insurance, including dental and vision coverage.

• Additional private health insurance, including outpatient, hospital, dental, and optical coverage

• Fully covered public transportation card

• Fully covered MultiSport card

• Access to a personalized learning platform with gamified training and development programs.

• Office located near major public transport hubs for easy commuting.