David Kennedy Recruitment is working with an innovative global Customer Experience company currently looking to hire a Head of Compliance to join their growing international team.

Position: Head of Compliance

Location: Limassol, Cyprus 

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Lead the development, implementation, and continuous improvement of compliance frameworks, policies, and governance processes across the business

• Ensure full compliance with all applicable regulatory, legal, AML, KYC, Responsible Gambling, and data protection requirements across multiple jurisdictions

• Monitor regulatory developments and support the business in adapting policies, procedures, and controls in line with evolving regulations and operational initiatives

• Conduct regular compliance risk assessments and implement corrective actions to address identified gaps and regulatory requirements

• Oversee marketing compliance approvals to ensure alignment with industry standards and responsible gaming regulations

• Manage and coordinate new licence applications in collaboration with legal partners and regulatory authorities

• Act as the primary point of contact for regulators across multiple jurisdictions including the UK, Spain, Sweden, Portugal, and other regulated markets

• Prepare and deliver compliance reports, updates, and regulatory insights to senior leadership and key stakeholders

• Manage regulatory inspections, audits, examinations, and reporting obligations

• Develop and deliver compliance training programmes for employees across the organisation

• Lead, mentor, and support the compliance team, fostering a culture of accountability, collaboration, and continuous improvement

• Collaborate closely with development and operational teams to ensure customer-facing journeys, systems, and services remain aligned with compliance and regulatory requirements.

REQUIREMENTS:

• Bachelor’s degree in Law, Finance, Business Administration, or a related field, with a strong preference for a legal background

• Minimum 4 years of experience within iGaming compliance environments

• Strong understanding of multi-jurisdictional licensing frameworks including MGA, UKGC, SGA, DGA, and other regulated markets

• In-depth knowledge of AML, KYC, Responsible Gambling, and regulatory compliance obligations

• Proven experience working directly with regulators, managing audits, inspections, and regulatory reporting processes

• Strong leadership and people management experience with the ability to mentor and develop high-performing teams

• Experience handling customer-related decision-making processes connected to Safer Gambling and AML matters

• Strong analytical, organisational, and problem-solving skills

• Excellent communication and stakeholder management abilities across technical, operational, and executive teams

• Ability to maintain a high level of confidentiality, professionalism, trust, and credibility in sensitive matters

• Proactive mindset with the ability to drive process improvements and operational excellence within a regulated environment.

OFFER:

• Excellent working environment within an international organisation.

• Medical insurance and pension plan options.

• Birthday vouchers and additional perks for special occasions.

• Fully equipped kitchen and in-house entertainment space.

• Monthly lunches, corporate events, sports teams, competitions, and social activities.

• Daily snacks and a casual dress code.

• Strong opportunities for professional growth and career progression within a global organisation.