Customer Support
·
Barcelona
Customer Service Representative (Danish)
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Danish speaking Customer Service Representative for their Barcelona office.
Position: Customer Service Representative
Location: Barcelona, Spain
Employment type: Full-time
Work model: on-site
DUTIES AND RESPONSIBILITIES:
- Manage customer interactions through various communication channels (phone, email, chat, or CRM systems), ensuring timely and accurate responses.
- Process customer orders, quotations, and inquiries accurately using designated company systems (e.g., ERP or CRM tools).
- Provide product information and basic technical support to assist customers in identifying appropriate products or services for their needs.
- Track and communicate order status, including delivery schedules, updates, and any delays, to maintain transparency and trust with customers.
- Collaborate with internal departments such as logistics, sales, and technical support to resolve customer issues efficiently.
- Maintain up-to-date and accurate records of all customer interactions, transactions, and service requests.
- Follow established service standards, procedures, and escalation protocols to ensure quality and consistency.
- Identify opportunities to improve customer satisfaction, operational processes, and overall service delivery.
REQUIREMENTS:
- Native / fluent in Danish, both verbal and written. Proficiency in English (minimum B2 level).
- High school diploma or equivalent; higher education or vocational training in business, communication, or a related field is an advantage.
- Proven experience in customer service, order management, or a similar client-facing role.
- Proficiency in customer management systems (e.g., CRM platforms) and familiarity with enterprise software (such as SAP or similar systems).
- Strong communication and interpersonal skills, with a customer-focused and solution-oriented approach.
- Ability to multitask, manage priorities, and maintain accuracy under pressure.
- Basic technical understanding or interest in products/services relevant to the company’s field.
- Commitment to continuous learning, adaptability, and collaboration in a fast-paced environment.
OFFER:
- Excellent remuneration package based on experience, skills and performance
- Working schedule: Monday to Friday, 08:00 AM - 05:00 PM
- Be part of a dynamic and creative team with positive and friendly atmosphere
- 23 working days of paid annual leave
- Guidance and tools to reach career potential.
- Department
- Customer Support
- Locations
- Barcelona
Barcelona
About David Kennedy Recruitment
Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.
Founded in
2018
Co-workers
150+