Customer Support
·
Lisbon
·
Hybrid
Agency Success Lead (French)
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a French speaking Agency Success Lead for their offices in Lisbon.
Position: Agency Success Lead
Location: Lisbon, Portugal
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Develop and maintain strong relationships with internal stakeholders, clients, and partner teams to understand business objectives and identify opportunities for growth.
- Collaborate with cross-functional teams to design and implement strategic initiatives that address client needs and drive measurable outcomes.
- Build a deep understanding of digital media and data-driven marketing strategies, serving as a trusted advisor on industry trends and emerging opportunities.
- Analyze account performance and campaign data to ensure business goals and key performance indicators are consistently met or exceeded.
- Manage the end-to-end execution of marketing or media campaigns, including planning, setup, optimization, and reporting.
- Deliver client and team training sessions to enhance understanding of platforms, tools, and best practices.
- Provide insights and recommendations to clients and teams regarding evolving industry regulations, such as privacy and data compliance.
- Contribute to the development of strategic proposals, presentations, and performance reports for stakeholders.
- Collaborate with product, marketing, and operations teams to provide feedback that informs product and service improvements.
- Maintain organized communication and documentation across multiple ongoing projects to ensure timely and high-quality delivery.
REQUIREMENTS:
- Native/fluent in French (C1), both oral and written. Fluent in English (at least B2).
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- Minimum of 2 years of experience in marketing operations, campaign management, or client success—preferably in a digital or data-driven environment.
- Strong communication skills, both written and verbal, with the ability to build and manage relationships across different levels of an organization.
- Excellent analytical and problem-solving abilities, with experience interpreting campaign or performance data.
- Proven ability to manage multiple projects simultaneously with strong attention to detail and time management.
- Proficiency in Microsoft Excel or similar tools for data analysis (e.g., VLOOKUPs, pivot tables, and logical functions).
- Experience with digital marketing platforms or programmatic advertising tools is an advantage.
- Understanding of marketing technology, media buying, or ad operations processes preferred.
- Demonstrated ability to work independently and collaboratively in a cross-functional environment.
- Strong organizational and project management skills, with the ability to prioritize and adapt in fast-paced settings.
- Proactive communicator who can identify challenges early and propose effective solutions.
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Working schedule: Mon-Friday
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach career potential
- Meal allowance
- Transportation allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance
- Department
- Customer Support
- Locations
- Lisbon
- Remote status
- Hybrid
Lisbon
About David Kennedy Recruitment
Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.
Founded in
2018
Co-workers
150+