David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit a Portuguese speaking OCR Shift Supervisor for their Gaming studio in Bogota, Colombia. 

Position: OCR Shift Supervisor

Location: Bogota, Colombia

Employment type: Full-time

Remuneration: Base salary. 

DUTIES AND RESPONSIBILITIES:

• Maintain positive relationships with internal and external stakeholders, ensuring excellent service delivery.
• Ensure all activities are carried out in accordance with company policies, procedures, and service standards.
• Collaborate with teams on day-to-day operational activities and provide guidance or assistance when required.
• Support players/customers when needed and ensure a welcoming, engaging, and enjoyable environment.
• Supervise staff schedules, attendance, task assignments, rotations, and breaks to maintain smooth operations.
• Conduct periodic staff assessments and provide constructive feedback to encourage professional growth.
• Promote a respectful, transparent, and professional workplace culture, ensuring open communication with employees.
• Actively participate in initiatives that support the company’s development and long-term goals.

REQUIREMENTS:

• Native in Portuguese (C1), with strong proficiency in both written and spoken communication. As well as strong proficiency in English, B2+, C1. 
• Minimum 1 year of experience in a relevant sector (e.g., live entertainment, gaming, hospitality, or online operations).
• Strong understanding of relevant procedures, standards, or industry-specific activities.
• Proficiency with PCs and Microsoft Office applications.
• Previous supervisory or management experience preferred.
• Background in live technology systems or control room operations.
• Higher education in management, operations, or a related field.

BENEFITS:

• Assistance with accommodation, utilities, and travel expenses (where applicable).
• Additional compensation for working non-standard hours in line with local laws.
• Paid initial training, workshops, and ongoing professional development opportunities.
• Tools for personalized learning, gamified growth, and career development.
• Exceptional office and studio facilities in a prime location.
• Health assistance plan, emergency medical support, and gym access (where applicable).
• Free lunch and other on-site amenities (subject to operational stage and location).