David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Macedonian speaking Customer Support Representative to join their team in Romania. 

• Position: Customer Support Representative 
• Location: Cluj-Napoca, Romania
• Work model: Remote within Romania
• Employment type: Part time/Full Time
• Remuneration: Base salary + performance bonuses (after 3rd month of employment).  

DUTIES AND RESPONSIBILITIES:

• Communication via incoming telephone, emails and chat with customers in order to solve their issues or inform them about the features of the products.
• Customer Order Management.
• Secure and deepen client retention, contribute to excellent customer support.
• Secure that all complaints are being recognized, recorded confirmed, and solved effectively.
• Proactively propose ways to improve the processes.
• Adhere to given processes and procedures.
• Update the database of customers and document activities.
• Reporting the most common issues to the support team for further escalations. 

REQUIREMENTS

• Native / fluent in Macedonian both verbal and written. Good command in English (minimum B2 level).
• Strong verbal and written communication skills
• Prior experience in customer service is preferred
• Well-organized with strong time management abilities
• Comfortable using computers and digital tools (PC literate)
• Able to work independently and remain focused under pressure to meet deadlines
• Capable of multitasking effectively during live customer interactions
• Background in customer support or IT is an advantage

OFFER: 

• Relocation assistance available: accommodation and transportation fees.
• Possibility to work from home country, after 6 months,  for up to 180 days, and then return to Romania.
• Transportation coverage
• Attractive remuneration package
• Signing bonus (paid in 12 instalments) 
• Holidays: 20 days/year and an extra day after a year
• Contract for undetermined period
• Fully paid training 
• Comprehensive relocation support including 6 months accommodation 
• Meal tickets (30 RON/day) – approx. 120 EUR net/month
• Private medical package 
• Internal development opportunities
• Discounts with partners
• Gym pass monthly subscription
• Employee assistance/wellbeing program subscription