David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit a Quality Control Shift Specialist for their Gaming studios in Belgrade, Serbia. 

Position:  Quality Control Shift Specialist

Location: Belgrade, Serbia

Employment type: Full-time

Remuneration: Base salary + bonuses (including accommodation) 

DUTIES AND RESPONSIBILITIES:

• Supervise and coordinate daily operations of the Quality Control (QC) team.
• Ensure adherence to company quality standards and established QC procedures.
  
• Manage team performance through motivation, coaching, and, when necessary, disciplinary action.
  
• Monitor and align workflows across departments, ensuring consistent procedural compliance.
  
• Maintain and update internal documentation, databases, and performance reports.
  
• Analyze data to identify trends and recommend process improvements.
  
• Track and ensure timely completion of tasks in line with key performance indicators (KPIs).
  
• Conduct regular one-on-one meetings and performance reviews with team members.
  
• Support effective internal communication and foster collaboration with other departments.
  
• Participate in team and management meetings, contributing to a positive and productive work environment.
  
• Maintain and manage inventory records and activity logs as required.
  
• Respond to correspondence in a timely manner and provide periodic updates to senior management.

REQUIREMENTS:

• Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication.
• Previous experience in quality control or a similar supervisory role.
• Proven leadership abilities and experience in managing a team.
• Strong attention to detail and ability to identify and address quality-related issues.
• Proficiency in Microsoft Office 365 and quality monitoring tools.
• Excellent verbal and written communication skills.
• Strong reporting, documentation, and organizational skills.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach career potential
• Paid training
• Performance bonuses
• Private health insurance
• Free gym membership
• Relocation support - accommodation provided