David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit a Workforce Manager for their Gaming studios in Belgrade, Serbia. 

Position:  Workforce Manager

Location: Belgrade, Serbia

Employment type: Full-time

Remuneration: Base salary + bonuses 

DUTIES AND RESPONSIBILITIES:

• Oversee and maintain systems and tools used for tracking employee attendance and time.
• Assess staffing needs and forecast requirements to ensure adequate staffing with appropriate skill sets for operational demands.
• Lead, motivate, and mentor the workforce management team, fostering continuous skill development.
• Manage scheduling processes to ensure fair and efficient allocation of shifts.
• Track workforce data, identify trends, and make recommendations to improve staffing levels and shift configurations.
• Prepare and manage reports on key workforce metrics, such as staffing, labor costs, and employee satisfaction, while maintaining budget control.
• Partner with other departments to align workforce management strategies with overall business objectives.
• Promote continuous improvements in workforce management practices and advocate for best practices throughout the organization.
• Ensure team adherence to company policies, procedures, and legal requirements.

REQUIREMENTS:

• Native or fluent in Serbian (C1 level), with strong proficiency in both written and spoken communication. As well as English (at least B1). 
• Minimum of 3 years in a management role with demonstrated leadership success.
• Bachelor's degree preferred, or equivalent experience and training.
• Experience in the iGaming or Live Casino sector is a plus but not required.
• High proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and workforce management software.
• Strong communication and interpersonal skills.
• Conflict resolution and sound decision-making abilities.
• Effective leadership, mentoring, and time management skills.
• Ability to thrive in a fast-paced, dynamic work environment.
• Familiarity with local labor laws.
• Willingness to work shifts as necessary.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach career potential
• Paid training
• Performance bonuses
• Private health insurance
• Free gym membership