David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Croatian speaking Customer Support Representative to support customers of an e-commerce platform.

Position: Customer Support Representative 

Location: Budapest, Hungary 

Work model: on-site

Employment type: Full-time

Remuneration: Base salary + performance bonuses (after 3rd month of employment). 

DUTIES AND RESPONSIBILITIES:

• Communication via incoming telephone, emails and chat with customers in order to solve their issues or inform them about the features of the products.
• Customer Order Management.
• Secure and deepen client retention, contribute to excellent customer support.
• Secure that all complaints are being recognized, recorded confirmed, and solved effectively.
• Proactively propose ways to improve the processes.
• Adhere to given processes and procedures.
• Update the database of customers and document activities.
• Reporting the most common issues to the support team for further escalations. 

REQUIREMENTS:

• Native / fliuent in Croatian both verbal and written. Good command in English (minimum B2 level).
• High school diploma or an equivalent.
• Excellent customer service and relationship building skills.
• High motivation and enthusiastic approach, self-organized.
• Ability to work in a fast-paced organisation.
• Good numerical and reasoning skills. 

OFFER: 

• Attractive remuneration package
• Working schedule: 9AM- 5PM
• Signing bonus 
• Fully paid training 
• Meal allowance
• Internal development opportunities
• Discounts with partners
• Employee assistance/wellbeing program subscription