David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Slovenian speaking Customer Support Representative to support customers of an e-commerce platform.

Position: Customer Support Representative 

Location: Romania, Remote 

Work model: on-site

Employment type: Full-time

Remuneration: Base salary + performance bonuses (after 3rd month of employment). 

DUTIES AND RESPONSIBILITIES:

• Communication via incoming telephone, emails and chat with customers in order to solve their issues or inform them about the features of the products.
• Customer Order Management.
• Secure and deepen client retention, contribute to excellent customer support.
• Secure that all complaints are being recognized, recorded confirmed, and solved effectively.
• Proactively propose ways to improve the processes.
• Adhere to given processes and procedures.
• Update the database of customers and document activities.
• Reporting the most common issues to the support team for further escalations. 

REQUIREMENTS:

• Native / fliuent in Slovenian both verbal and written. Good command in English (minimum B2 level).
• High school diploma or an equivalent.
• Excellent customer service and relationship building skills.
• High motivation and enthusiastic approach, self-organized.
• Ability to work in a fast-paced organisation.
• Good numerical and reasoning skills. 

OFFER: 

• Possibility to work remotely within Romania, after 6 months,  work from Slovenia for 5/6 months with the Project Manager’s approval, and then return to Romania.
• Transportation coverage
• Attractive remuneration package
• Signing bonus (paid in 12 installments) 
• Holidays: 20 days/year and an extra day after a year
• Contract for undetermined period
• Fully paid training 
• Comprehensive relocation support including 6 months accommodation 
• Meal tickets (30 RON/day) – approx 150 EUR net/month
• Private medical package 
• Internal development opportunities
• Discounts with partners
• Gympass monthly subscription
• Employee assistance/wellbeing program subscription