David Kennedy Recruitment is working with leading casino & sports betting company that is looking to recruit English speaking Player Safety Agent to join their Bucharest team.

Position: Player Safety Agent

Location: Bucharest, Romania

Work model: hybrid 2/3, after the training period (2 days office, 3 days home)

Employment type: Full-time. 

DUTIES AND RESPONSIBILITIES:

• Manage operational tasks within the Risk & Finance process for designated risk levels
• Support the seamless operation of the team’s workflows
• Analyze and oversee activities of low- and mid-level risk players
• Monitor and act upon alerts from the internal detection system (ROBIN)
• Collaborate with specialists to resolve and close support tickets effectively
• Maintain and regularly update administrative forms related to the role.

REQUIREMENTS:

• Bachelor’s degree or relevant experience in online gaming, e-commerce, online payments, or banking
• Proficiency in English both verbal and written
• Fluency in French, Spanish or Dutch will be considered as an advantage
• Strong customer support expertise
• Knowledge of Responsible Gaming laws and addiction prevention will be considered as an advantage
• Familiarity with anti-money laundering laws and regulations
• Awareness of online gaming regulations at both local and international levels
• Understanding of personal data protection requirements (e.g., GDPR)
• Basic knowledge of information security principles (ISMS)
• Proficiency with IT tools
• Excellent written and verbal communication skills
• Strong analytical and organizational abilities.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• A friendly work environment that is adapted to reaching optimal performance
• The possibility to work remotely (maximum 3 days/week) and to be at least 2 days/week in the offices in Bucharest
• Meal allowance
• Private health insurance
• And many others!