David Kennedy Recruitment is searching for a Customer Onboarding Success Team Leader, to join our client's team in Dublin. Our client is a leader in outsourced inside sales, outsourced partner enablement, and outsourced customer success team.

Position:  Customer Onboarding Success Team Leader  

Hybrid from Dublin (3/2)

Employment type: Full-time

Remuneration: Base salary + bonus

DUTIES AND RESPONSIBILITIES:

• Monitor and achieve daily, weekly, and monthly KPIs.
• Develop systems to improve efficiency and performance.
• Lead, motivate, and manage a sales team to meet targets.
• Recruit and hire new talent as needed.
• Adapt leadership style to client needs and strategies.
• Ensure team alignment with client offerings across EMEA regions.
• Foster a high-performance, collaborative team culture.
• Oversee daily operations and manage performance, scheduling, and evaluations.
• Collaborate with sales operations, QA, and training teams.
• Drive sales growth through data analysis and strategic recommendations.
• Support clients with technical integrations and provide ongoing assistance.

REQUIREMENTS:

• Native or fluent in English(C1 level), with strong proficiency in both written and spoken communication. Additional fluency in French, Italian, or Spanish would be considered a plus. 
• 4+ years of experience in account management, partner support, technical support, customer experience, customer success, or sales.
• At least 1 year of experience in a leadership, coaching, training, or senior representative role.
• Proficient in CRM software, particularly with managing leads and opportunities.
• Strong communication and presentation skills, able to engage clients via phone, email, and video.
• Excellent analytical skills with the ability to use data to drive decision-making.
• Exceptional time management and prioritization skills.
• Comfortable navigating both strategic and tactical challenges in dynamic environments.
• Ability to meet tight deadlines, adapt to shifting priorities, and balance short-term demands with long-term goals.

OFFER:

• Excellent remuneration package based on experience, skills and performance.
• Be part of a dynamic and creative team with a positive and friendly atmosphere.
• Comprehensive healthcare coverage and employee assistance program.
  
• Career development opportunities and tuition reimbursement.
• Bike to work scheme.