David Kennedy Recruitment is working with  an award-winning multi-licensed, broker who offers online CFD trading on FX, crypto, oil, metals, shares, and indices and seeking to onboard CRM Administrator to join their team in Limassol. 

Position: CRM Administrator

Location: Limassol, Cyprus 

Employment type: Full-time 

Remuneration: base salary

DUTIES AND RESPONSIBILITIES:

• Tailor and configure the CRM platform to align with the organization’s goals and requirements
• Oversee user access, security roles, and permissions within the CRM system
• Design and implement CRM workflows, automation, and business processes to enhance operational efficiency and productivity
• Ensure the accuracy, completeness, and integrity of CRM data through regular monitoring and maintenance
• Provide training and ongoing support to users, ensuring they are equipped with the knowledge to utilize CRM features effectively
• Work closely with key stakeholders to gather requirements and prioritise system enhancements
• Track CRM system performance, conducting routine audits to identify and resolve issues or inconsistencies
• Keep up to date with CRM trends and emerging technologies to recommend relevant improvements and updates
• Generate insightful reports and dashboards to analyse CRM data and present findings to management
• Assist in CRM system integrations and data migrations, ensuring smooth transitions and system compatibility
• Address system issues, collaborating with relevant departments to implement solutions
• Work with the Head of Operations to prioritise tasks and manage support tickets, considering system limitations

REQUIREMENTS: 

• Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication
• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field
• Demonstrated experience in a CRM Administrator role or similar
• Familiarity with CRM system integration, migration projects, and comprehensive knowledge of CRM functionality, including customisation, configuration, and workflow automation
• Strong problem-solving abilities with a proven track record of diagnosing and resolving technical issues
• Exceptional communication and interpersonal skills, with the ability to work effectively with cross-functional teams
• A keen eye for detail, ensuring data accuracy and maintaining system integrity
• Capable of managing and prioritising multiple tasks and projects in a fast-paced, dynamic environment

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Opportunity to work in a fast-paced financial trading environment
• Exposure to advanced trading infrastructure and systems
• Opportunities for career development