System Administrator
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
David Kennedy Recruitment is working with an award-winning multi-licensed, broker who offers online CFD trading on FX, crypto, oil, metals, shares, and indices and seeking to onboard System Administrator to join their team in Limassol.
Position: System Administrator
Location: Limassol, Cyprus
Work model: hybrid
Employment type: Full-time
Remuneration: base salary + bonuses.
DUTIES AND RESPONSIBILITIES:
Assist in the daily management and maintenance of the company’s CRM system
Create, modify and deactivate user accounts and permissions
Monitor system performance and report technical issues
Support data accuracy, uploads and system clean-up activities
Assist in implementing workflows, automations and system configurations
Support the administration of Zendesk including ticket views, triggers, automations and user roles
Monitor ticket flow and ensure proper routing
Generate reports on ticket performance and team metrics
Optimize support processes within Zendesk
Provide first-level internal support for system-related issues
Liaise with external system providers for technical escalations
Assist in testing new features, integrations and system updates
Maintain documentation of system configurations and processes.
REQUIREMENTS:
Bachelor’s degree in Information Systems, Business, IT or related field
1–2 years of experience working with CRM systems
Basic knowledge of Zendesk or any other ticketing system including ticket management, triggers, views and user setup
Strong attention to detail and problem-solving skills
Good understanding of system logic, workflows and data management
Basic knowledge of Excel and reporting tools
Ability to work independently and manage multiple tasks
Experience in financial services or forex industry is an advantage
Basic knowledge of APIs or system integrations is an advantage
Understanding of automation processes within CRM systems.
BENEFITS:
Excellent remuneration package based on experience, skills and performance
Comprehensive private medical insurance
Performance-based end-of-year bonus
Hybrid working arrangement
Ongoing training and professional development opportunities
International working environment
And many more!!!
- Department
- IT
- Locations
- Limassol
- Remote status
- Hybrid
Limassol
About David Kennedy Recruitment
Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.