Management
·
Essen
WFM Manager
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
David Kennedy Recruitment is working with a leading BPO company which is looking to recruit for a Workforce Management Manager to join their team in Essen.
Role: WFM Manager (German and English)
Location: Essen, Germany
Work model: on-site
Employment type: Contract
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Act as the primary point of contact for designated accounts
- Collaborate with internal and external stakeholders to meet critical business objectives
- Set performance objectives for team resources
- Work with the Capacity Planner on staffing strategies for assigned markets.
- Conduct impact and trend analyses to recommend cost-effective solutions.
- Coordinate with Operations and WFM Leadership on processes and guidelines
- Provide technical skills mentoring within the team
- Streamline processes in collaboration with colleagues and other functional teams
- Maintain communication with management on potential service risks and delays
REQUIREMENTS
- At least 3 years WFM experience or 5 years related experience in a contact center environment
- Bachelor’s degree or equivalent in the relevant field will be considered an advantage
- Native/ fluent in English and German, both written and oral
- Extensive experience with WFM processes and best practices
- Advanced skills in Microsoft Office tools (Excel, Word, PowerPoint, Outlook)
- Strong knowledge of call center operations as well as call centre specific software
- Strong understanding of German labor law and regulations
- Demonstrated ability to conduct statistical & financial analysis
OFFER
- Relocation assistance is available
- Sign on bonus
- Private health insurance after probation period
- Working as part of a dynamic and multicultural team
- Regular fruit deliveries for a healthy lifestyle and free drinks
- Employee wellness schemes to include partnerships with fitness centers, restaurants, and beauty care
- Department
- Management
- Locations
- Essen
Essen
About David Kennedy Recruitment
David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.
Founded in
2018
Co-workers
1-5
Management
·
Essen
WFM Manager
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
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