Customer Support Team Leader ( Spanish )
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find an experienced Customer Support Team Leader ( Spanish) to work in Greece, Thessaloniki. The successful candidates would support customers of an e-commerce brand.
Position: Customer Support Team Leader ( Spanish)
Location: on-site, Thessaloniki, Greece
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Mentor, coach, and provide direction to B2B Sales Representatives, fostering a culture of continuous learning and improvement.
- Implement performance evaluation processes, including goal-setting and regular feedback, to enhance team effectiveness.
- Develop and implement training programs focused on sales techniques, product knowledge, and compliance with company practices.
- Establish clear objectives and targets for the team; develop effective strategies to achieve those targets.
- Monitor sales activities and assessments to identify strengths, weaknesses, and opportunities for development.
- Collaborate with the sales team to refine processes and initiatives to achieve organizational goals.
- Serve as a key liaison between your team and other departments, including Marketing and Client Services, to streamline processes and share relevant insights.
- Facilitate escalation channels for team members and ensure issues are addressed in a timely manner.
- Utilize data analytics to assess team performance against established KPIs and to inform decision-making.
- Prepare and present regular updates on team performance and strategic initiatives to upper management.
- Support team in establishing and nurturing strong professional relationships with B2B clients, ensuring high levels of customer satisfaction.
- Encourage a client-first mindset among team members to enhance customer loyalty.
REQUIREMENTS:
- Minimum of 12 months of people management experience in a B2B sales environment, with a strong foundation in sales and account management.
- Fluency in English and Spanish (C1).
- Strong analytical, problem-solving, and strategic thinking skills.
- Comfortable using CRM systems and sales reporting tools.
- Exceptional communication and influencing abilities.
- Proven skills in providing constructive feedback and implementing corrective action plans.
- A passion for team development and a high level of understanding regarding customer confidentiality standards.
- Ability to thrive in a fast-paced, dynamic environment while maintaining composure and focus.
- A customer-centric mindset that balances business needs with customer expectations.
OFFER:
- Excellent remuneration package based on experience, skills and performance
- Indefinite contract
- Private health and life insurance
- 85 EUR monthly meal vouchers
- 14 salaries a year
- Monday to Friday, office hours
- A dynamic and creative team with a positive and friendly atmosphere
- Good work environment - the employer can show off great reviews from their employees
- Guidance and tools to reach your full potential
- Private health and life insurance
- Department
- Management
- Locations
- Thessaloniki
Thessaloniki
About David Kennedy Recruitment
David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.
Customer Support Team Leader ( Spanish )
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
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