David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit a Head of Casino Services for their Gaming studios in Belgrade, Serbia.

Position:  Head of Casino Services

Location: Belgrade, Serbia

Employment type: Full-time

Remuneration: Base salary 

DUTIES AND RESPONSIBILITIES:

• Build and lead the local team, partnering with HR to create recruitment and retention strategies specific to Serbia.
• Tailor HR processes to fit the cultural and legal context in Serbia.
• Create a positive company culture that encourages high performance and employee satisfaction.
• Establish the Serbian studio as a top workplace in the region.
• Develop and implement operational policies that comply with Serbian laws and regulations.
• Oversee daily operations, ensuring everything runs smoothly and efficiently.
• Foster strong collaboration between the Serbian studio and other Live Casino locations.
• Manage resources to ensure they are used efficiently and effectively.
• Ensure the right mix of staff, skills, and equipment to meet operational needs.
• Look for ways to improve processes and streamline workflows to boost productivity.
• Regularly assess operations to ensure maximum efficiency and effectiveness.
• Ensure compliance with Serbian legal standards and company policies.
• Keep senior management informed with regular performance reports, using data to drive improvements.
• Design competitive employee benefits and compensation packages for the Serbian market.
• Identify business risks and opportunities, and suggest areas for improvement.
• Develop strategies to manage risks, handle crises, and ensure business continuity.
• Handle legal documentation and ensure full compliance with Serbian laws.
• Oversee facilities and logistics, ensuring a safe and efficient working environment.
• Manage relationships with key vendors and suppliers to optimize costs and efficiency.
• Develop and track operational budgets to ensure cost-effective practices.
• Monitor expenses and implement cost-saving measures when needed.
• Take on additional tasks as needed, bringing operational expertise to support the business.

REQUIREMENTS:

• Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication
• A bachelor’s degree in Business Administration, Operations Management, or a related field. Master’s degree is preferred.
• A Masters degree in project management and  leadership certifications (e.g., PMP, Six Sigma) would be considered an advantage.
• Extensive experience in senior operations management, preferably within the casino, gaming industry.
• At least 5-7 years of previous experience in setting up and managing operations, preferably in the iGaming or related industries.
• Proficient in operational management systems and data analysis tools.
• In-depth understanding of Serbian regulatory and legal frameworks.
• Proven leadership ability with a track record of building and leading high-performing teams.
• Strong negotiation and stakeholder management skills.
• A creative problem-solver with a focus on continuous operational improvement.
• Ability to thrive in dynamic environments and manage high-pressure situations effectively.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach career potential
• Performance bonuses
• Private health insurance
• Free gym membership