Customer Support
·
Multiple locations
·
Fully Remote
Service Desk Agent (Dutch)
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
David Kennedy Recruitment is working with a leading tech company that is looking to recruit a Dutch-speaking Service Desk Agent to join their team in Lisbon or Braga.
Position: Service Desk Agent
Location: Remote/work from home in the mainland Portugal
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Provide 1st line support to customers in case of incidents incidents, problems and requests related to hardware and software products, basic networking etc. in a timely manner
- Ensure pleasant customer experience and timely resolution or escalate to a relevant department
- Act as a team player, be a helpful and effective member of the team
- Document actions taken in resolving routine customer enquiries
REQUIREMENTS:
- Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
- Computer literate with sound knowledge of Microsoft Office suite
- Excellent communication skills with ability to emphasise with the customer
- Comfortable communicating using various channels (telephone, email, chat)
- Analytical mindset with great critical thinking skills and attention to detail
- Ability to work rotating shifts
OFFER:
- Remote position available from anywhere in Portugal
- Food allowance, paid by meal card (tax-free) - 9.60 EUR per day worked
- Shift Allowance 41,70€ monthly x 14
- Retention bonus of 1500€ (paid in 2 installments, after 6 & 12 months of employment)
- 25 days of holidays, including your birthday leave with an additional one day per antiquity in the company up to 30 days
- Life insurance
- Health insurance for you, your spouse and your children
- Free WiFi-spot and an IKEA voucher for your home office
- Several discounts available at partners' stores
- Work for up to 3 months by year in any European country
- 24/7 services related to mental health, legal and financial guidance
- Schedule: otative shifts between 06:30 AM and 09 PM, Monday to Friday - and Saturday from 07:30 AM - 04:30 PM.
About David Kennedy Recruitment
David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.
Founded in
2018
Co-workers
1-5
Customer Support
·
Multiple locations
·
Fully Remote
Service Desk Agent (Dutch)
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
Loading application form