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Customer Support · Lisbon · Onsite

Customer Support Representative (French)

If you are looking for an opportunity to progress your career, we look forward to receiving your CV.

David Kennedy Recruitment is working with a global customer experience company supporting a leading French betting operator that is seeking to onboard two French-speaking Advisors to join their team in Lisbon. The role is Level 1 customer support across voice, chat and email, helping bettors with their accounts, winnings and login queries.

 

Position: Customer Support Representative 

Location: Lisbon, Portugal

Work model: 100% On-site

Employment type: Full-time

 

DUTIES AND RESPONSIBILITIES:

  • Provide customer support via inbound calls, chats and emails to Level 1 contacts

  • Explain winnings to bettors

  • Manage user accounts and assist with login issues

  • Identify and escalate issues appropriately

  • Write clear, accurate responses and customise prepared templates for customer communications

 

REQUIREMENTS:

  • Native or C2 level French

  • High school diploma

  • Customer service skills, including complaint handling, troubleshooting and problem solving

  • EU citizenship

  • Based in Portugal or willing to relocate to Lisbon

  • Available for on-site work in Santos, Lisbon, on rotational shifts

 

OFFER: 

  • Performance bonus based on KPIs, applicable from the 4th month

  • Meal allowance

  • Christmas and Holiday bonuses

  • Health insurance plan after 6 months on contract

  • Relocation support for EU citizens, including travel ticket reimbursement

  • And many more!!!!

Department
Customer Support
Location
Lisbon

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About David Kennedy Recruitment

Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.

Founded in 2018
Co-workers 150+
Customer Support · Lisbon · Onsite

Customer Support Representative (French)

If you are looking for an opportunity to progress your career, we look forward to receiving your CV.

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