David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Polish speaking Customer Support Representative for their office in Lisbon.  

Position: Customer Support Representative

Location: Lisbon, Portugal 

Work model: on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Review and evaluate AI-generated responses using detailed quality and annotation guidelines

• Label and annotate language model outputs accurately and consistently

• Assess AI-generated content for quality, relevance, factual accuracy, safety and policy compliance

• Apply complex annotation guidelines across different scenarios and content types

• Identify inconsistencies, edge cases and potential quality issues and escalate them when required

• Review and analyse structured text, language data and AI-generated content

• Maintain high levels of accuracy and quality while meeting productivity targets

• Provide accurate evaluations, annotations and actionable feedback to support AI model improvement

• Maintain strict confidentiality and follow project, data security and quality standards

• Adapt to updated guidelines, processes and project requirements.

REQUIREMENTS:

• Native-level proficiency in Polish, with excellent written communication skills

• Good command of English (minimum B2 level)

• Strong understanding of Generative AI, Large Language Models (LLMs), and AI annotation or evaluation platforms

• Previous experience in AI data annotation, LLM evaluation, RLHF, SFT, Quality Assurance, Content Labeling, Trust & Safety or a similar analytical environment is highly desirable

• Excellent analytical and critical thinking skills with strong attention to detail

• Ability to make objective and evidence-based decisions

• Ability to interpret and consistently apply complex written guidelines and policies

• Strong reading comprehension and written language skills

• Ability to evaluate structured text, datasets and AI-generated content accurately

• Comfortable working in a fast-paced, quality-driven environment with productivity and accuracy targets

• Professional and reliable approach with strong integrity

• Ability to handle confidential and sensitive information with discretion.

BENEFITS:

• Modern office in a city center with open spaces, easy to access with public transportation

• Comprehensive initial training and guidance to make sure you're well prepared and comfortable at a new workplace

• Full-time employment in Lisbon

• 24/7 rotational working schedule

• 2 rotational days off

• Opportunity to work in the rapidly developing field of Generative AI and Large Language Models

• International and multicultural working environment

• Support from colleagues with coaching and mentoring opportunities

• Health and Wellbeing initiatives

• Monthly meal allowance

• And much more!!!