David Kennedy Recruitment is working with an innovative global Customer Experience company currently looking to hire Spanish speaking Executive VIP Account Manager for Mexico to join their growing international team.

Position: Executive VIP Account Manager

Location: Remote, Mexico 

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Build and maintain strong relationships with customer accounts through proactive and personalised communication

• Identify customer needs and deliver high-quality service and customer experience

• Engage customers across multiple communication channels and platforms

• Organise and coordinate customer-focused activities and events tailored to the target market

• Create positive, memorable, and long-term customer experiences

• Develop strong market connections and maintain awareness of relevant industry and social events

• Handle customer interactions in a professional, responsive, and relationship-driven manner

• Manage multiple customer requests and priorities effectively while maintaining high service standards.

REQUIREMENTS:

• Native / fluent in Spanish with good command in English (B2 level and higher)

• 3+ years of experience as an Account Manager from online gaming industry (online casino) or land-based casino

• Experienced with Mexican high valued clients

• Strong interpersonal, networking, and relationship-building skills

• Self-motivated and proactive professional with strong ownership mentality

• Excellent communication, presentation, and public relations skills

• Customer-oriented mindset with ability to adapt communication style to different personalities

• Ability to multitask, prioritise, and manage time effectively in a fast-paced environment

• Strong organisational skills with attention to detail and accountability

• Familiarity with CRM systems and customer engagement tools is considered an advantage

• Knowledge of local market trends, events, and networking opportunities is considered a strong advantage.

OFFER:

• Fully remote work model

• Attractive remuneration package

• Opportunity to build and shape processes from an early stage

• Dynamic and fast-growing work environment

• Long-term professional growth opportunities.