David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Romanian speaking  Customer Service Representative to join their team in Athens. 

Position: Customer Service Representative

Location: Athens, Greece

Work model: On-site, 100%

Employment type: fixed term (3 month contract)

Remuneration: Base salary. 

DUTIES AND RESPONSIBILITIES:

• Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication

• Research and identify effective solutions to resolve customer issues or concerns

• Serve as the first point of contact for business partners or clients, assisting with queries related to products, services, or account management

• Provide accurate and complete information using appropriate tools, systems, and procedures

• Maintain a high standard of customer service and contribute to a positive customer or partner experience

• Collaborate with internal teams to ensure seamless communication and issue resolution.

REQUIREMENTS:

• Fluent/Native in Romanian with strong proficiency in both written and spoken communication. As well as good proficiency in English. 

• High school diploma or equivalent qualification.

• Minimum of 6 months experience in customer service, hospitality, retail, or a related field.

• Strong communication and problem-solving skills with the ability to apply product or service knowledge effectively.

• Proficiency with computers and customer service tools.

• Reliable high-speed internet connection and a quiet workspace (for remote work)

• Eligibility to work in Greece.

BENEFITS:

• Competitive compensation package, including a base salary

• Relocation support

• Comprehensive benefits package based on role

• Supportive and accessible leadership committed to employee development

• Inclusive and community-focused work environment that values giving back

• Opportunities for career advancement and continuous learning

• And many others!