David Kennedy Recruitment is working with an innovative global Customer Experience company , currently looking to hire a Dutch speaking Customer Service Representative / Sales Representative.

Position: Customer Service Representative / Sales Representative

Location: Fully remote in either Romania, Bulgaria, Hungary, Croatia, Slovakia, Slovenia, Czechia, Kosovo, Serbia

Employment type: Full-time

Remuneration: Base salary.

About the role.
We are hiring Dutch speaking Customer Service Representative / Sales Representative to join a forward-thinking company that’s redefining the future of work. You’ll support customers using web hosting and cloud services, assisting with their accounts while identifying opportunities to retain and grow business. This is a hybrid role combining customer support with a soft sales focus.

DUTIES AND RESPONSIBILITIES:

• Handle inbound customer queries via email, chat, and phone

• Provide support with hosting services, domains, websites, and email setup

• Assist with billing inquiries and account-related issues

• Troubleshoot basic technical and account problems

• Maintain accurate records in internal systems

• Resolve complaints and ensure high levels of customer satisfaction

• Identify opportunities for upselling, renewals, and add-on services

• Deliver an excellent customer experience with a commercial mindset.

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REQUIREMENTS:

• Dutch proficiency at C1/C2 level and English at B2 or higher

• Strong communication and problem-solving skills

• Customer-first approach with a proactive attitude

• Comfortable using systems and handling basic technical topics

• Previous experience in customer service, sales, or technical support is a plus.

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BENEFITS:

• Opportunity to develop both customer service and sales skills

• Exposure to web hosting and cloud technologies

• Dynamic and supportive work environment

• Career growth opportunities within a commercial and customer-focused role.