This website uses cookies to ensure you get the best experience.

David Kennedy Recruitment and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics and marketing purposes.

See our Cookie Policy to read more about the cookies we set.

You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.

Select which cookies you accept

On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.

If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site.

To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy.

These cookies are necessary to make the site work properly, and are always set when you visit the site.

Vendors Teamtailor

These cookies collect information to help us understand how the site is being used.

Vendors Teamtailor

These cookies are used to make advertising messages more relevant to you. In some cases, they also deliver additional functions on the site.

Vendors Youtube
Skip to main content
David Kennedy Recruitment career site
Customer Support · Braga · Hybrid

Customer Service Representative (French)

If you are looking for an opportunity to progress your career, we look forward to receiving your CV.

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Service Representative to join their team in Braga.


Position: Customer Service Representative

Location: Braga, Portugal

Work model: Hybrid

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary 

About the role.
A leading consumer credit platform dedicated to making financing simple transparent and accessible through digital solutions and customer-focused support empowering individuals to bring their projects to life with confidence.

 

DUTIES AND RESPONSIBILITIES:

  • Handle customer requests by phone related to existing credit products and new financing projects.

  • Analyze customer needs to personalize interactions understand expectations reassure customers and propose suitable financing solutions.

  • Build and maintain long-term high-quality customer relationships within a relational excellence framework.

  • Optimize each interaction both inbound and outbound by identifying and leveraging commercial opportunities.

  • Manage assigned customer files in line with internal procedures security standards and compliance requirements demonstrating rigor and integrity.

 

REQUIREMENTS:

  • Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level

  • Excellent communication skills with a strong customer-focused mindset

  • Previous experience in a contact center or customer service environment preferred

  • Product or technical support experience considered an advantage

  • Interest in or basic knowledge of electric vehicle charging and sustainable energy solutions

  • Strong troubleshooting skills with the ability to analyze complex issues

  • Adaptability and flexibility in a fast-paced, dynamic environment.

OFFER:

  • Competitive salary with performance-based incentives

  • Professional growth opportunities within the BPO industry

  • Collaborative and supportive work environment

  • Access to exclusive travel perks and discounts

  • Monday to Friday: 07:00AM - 07:00PM (Rotational shifts). Saturday: 08:00 AM - 03:00 PM. 2 days off: Sunday and 1 rotational day.

Department
Customer Support
Locations
Braga
Remote status
Hybrid

Find Your Dream Job With Us

More jobs

Braga

About David Kennedy Recruitment

Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.

Founded in 2018
Co-workers 150+
Customer Support · Braga · Hybrid

Customer Service Representative (French)

If you are looking for an opportunity to progress your career, we look forward to receiving your CV.

Loading application form

Applicant tracking system by Teamtailor