David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Service Representative to join their team in Braga.

Position: Customer Service Representative

Location: Braga, Portugal

Work model: Hybrid

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary 

About the role.
Our client operates charging stations on behalf of public and private developers. Terminal owners entrust the company with operations related to the technical operation of the stations and the management of the relationship with drivers.

DUTIES AND RESPONSIBILITIES:

• Act as the first point of contact for customers, handling technical inquiries and issues efficiently

• Diagnose and resolve technical problems to ensure high levels of customer satisfaction

• Engage with users by actively listening, educating, and providing clear and effective solutions

• Build a partnership-driven support experience aligned with service quality standards

• Ensure a smooth and seamless user experience across all interactions

• Support the company’s mission toward the energy transition through excellent customer service.

REQUIREMENTS:

• Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level

• Excellent communication skills with a strong customer-focused mindset

• Previous experience in a contact center or customer service environment preferred

• Product or technical support experience considered an advantage

• Interest in or basic knowledge of electric vehicle charging and sustainable energy solutions

• Strong troubleshooting skills with the ability to analyze complex issues

• Adaptability and flexibility in a fast-paced, dynamic environment.

OFFER:

• Availability to work rotating shifts in a 24/7 operation

• Competitive salary with performance-based incentives

• Professional growth opportunities within the BPO industry

• Collaborative and supportive work environment

• Access to exclusive travel perks and discounts.