David Kennedy Recruitment is working with a leading tech company who is looking to recruit a Surveillance Team Leader to join their team in Ras-Al Khaimah, UAE. 

Position: Surveillance Team Leader

Location: Ras-Al Khaimah, UAE

Work model: On-site, 100% 

Employment type: Employment contract

Benefits: Base salary. 

About the role:
This role serves as a key communication bridge between Surveillance Operators, Game Integrity, and Risk & Fraud functions, driving best practices and compliance. The ideal candidate combines strong technical expertise, proven leadership within iGaming, and the ability to thrive in a fast-paced, 24/7 environment.

DUTIES AND RESPONSIBILITIES:

• Oversee daily Surveillance operations, ensuring effective monitoring and timely resolution of incidents.

• Analyze and validate reported incidents, escalating when required and supporting evaluations or disciplinary actions.

• Monitor online and physical environments to identify suspicious, irregular, or non-compliant activities.

• Coordinate task allocation, manage live escalations, and support decision-making in critical cases.

• Maintain accurate logs and detailed reports to support incident tracking, performance reviews, and operational transparency.

• Oversee testing and performance validation of surveillance systems in collaboration with QA and development teams.

• Mentor, train, and support Surveillance Operators, ensuring alignment with procedures and professional development.

• Contribute to performance evaluations and monthly bonus reviews by validating task completion and sanctions.

REQUIREMENTS:

• Fluent in English with strong proficiency in both written and spoken communication

• Additional language skills, strong presentation abilities, and conflict-resolution skills are a plus.

• 4–5 years of experience in Surveillance or Risk/Fraud within the iGaming industry, including at least 2 years in a leadership or supervisory role.

• Strong technical knowledge of surveillance systems, video monitoring tools, and fraud detection methods.

• Proven analytical skills with experience identifying irregularities in online gaming or live roulette environments.

• Proficiency in Microsoft Office 365, particularly Excel, Teams, and Word.

• Excellent written and verbal communication skills in English, with experience producing structured reports.

• Ability to work shifts, including weekends and holidays, within a 24/7 operational environment.

• University degree in a relevant field.

• Familiarity with advanced surveillance software, data analysis tools such as Tableau or SQL, and performance KPIs is considered an advantage.
  

BENEFITS: 

• Competitive salary package

• Career development and continuous technical training

• Collaborative international work environment

• And many more!