David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Croatian speaking  Customer Service Representative to join their team in Athens. 

Position: Customer Service Representative

Location: Athens, Greece

Employment type: Full-time

Remuneration: Base salary 

DUTIES AND RESPONSIBILITIES:

• Respond promptly and professionally to incoming customer inquiries through various communication channels.
• Research and identify effective solutions to resolve customer issues or concerns.
• Serve as the first point of contact for business partners or clients, assisting with queries related to products, services, or account management.
• Provide accurate and complete information using appropriate tools, systems, and procedures.
• Maintain a high standard of customer service and contribute to a positive customer or partner experience.
• Collaborate with internal teams to ensure seamless communication and issue resolution.

REQUIREMENTS:

• Fluent/Native in Croatian (C1 level), with strong proficiency in both written and spoken communication. As well as good proficiency in English. 
• High school diploma or equivalent qualification.
• Minimum of 6 months experience in customer service, hospitality, retail, or a related field.
• Strong communication and problem-solving skills with the ability to apply product or service knowledge effectively.
• Proficiency with computers and customer service tools.
• Reliable high-speed internet connection and a quiet workspace (for remote work).
• Eligibility to work in Greece or willingness to relocate with appropriate work authorization.

BENEFITS:

• Competitive compensation package, including a base salary, daily meal allowance and opportunities for performance-based bonuses
• Flexible work shifts designed to support work-life balance 
• Comprehensive benefits package based on role
• Supportive and accessible leadership committed to employee development
• Inclusive and community-focused work environment that values giving back
• Opportunities for career advancement and continuous learning
• Generous annual leave allowance (up to 25 days per year)