Customer Support
·
Lisbon
Customer Service Representative (English)
If you are looking to progress your career, we look forward to receiving your CV.
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a English-speaking Customer Service Representative for their Lisbon office.
Position: Customer Service Representative
Location: Lisbon, Portugal
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Handle a wide range of customer queries via chat, phone, or email, aiming for first-contact resolution and delivering an exceptional customer experience
- Take ownership of customer issues from start to finish, including complex cases, while building trust and demonstrating company values
- Support fraud investigations, dispute resolution (including chargebacks), and complaint handling with fairness, care, and attention to detail
- Identify and assist vulnerable customers, making appropriate adjustments and escalating when necessary
- Coach team members and provide constructive feedback to enhance training, processes, and service quality
- Remain adaptable and responsive to evolving business needs, customer demands, and operational priorities.
REQUIREMENTS:
- Native or fluent in English with strong proficiency in both written and spoken communication
- At least 12 months’ experience in customer service or banking, financial services, or insurance in Ireland
- Strong communication skills with empathy, clarity, and professionalism
- Ability to make confident decisions on complex cases with resilience and a focus on fair outcomes
- Experience acting as a subject matter expert, supporting peers, and sharing knowledge
- Flexible, adaptable, and able to switch between tasks and systems effectively
- Collaborative mindset with emotional intelligence and a values-driven approach
- Knowledge of Slack, GSuite, and quick adaptability to new tools and processes.
OFFER:
- Competitive renumeration package
- Career growth opportunities in an international and multicultural environment
- Private health inusrance
- Free meals provided in on-site cafeteria
- Full relocation support for international candidates (with possibility of using company accomodation at affordable rate)
- And many others!!!
- Department
- Customer Support
- Locations
- Lisbon
Lisbon
About David Kennedy Recruitment
Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.
Founded in
2018
Co-workers
150+