David Kennedy Recruitment is working with a leading BPO company which is looking to recruit for a Swahili speaking Quality Auditor to join their team in Essen.

Role: Quality Auditor

Location: Essen, Germany

Work model: on-site

Employment type: full-time. 

DUTIES AND RESPONSIBILITIES:

• Perform regular quality audits to evaluate workflows and identify areas for improvement in quality assurance practices.
• Recommend strategies to enhance overall quality and compliance across projects.
• Support team leads in analyzing root causes of performance dips at both individual and project levels, and escalate real-time issues when necessary.
• Conduct ongoing performance assessments to identify trends and implement targeted improvement initiatives.
• Prepare reports and provide actionable insights and recommendations to relevant stakeholders.
• Collaborate with training teams to design and deliver training programs based on identified knowledge or performance gaps.
• Liaise with client stakeholders for clarification on project requirements or guidelines and share relevant updates with internal teams.
• Foster knowledge sharing and consistency by communicating best practices across teams and projects.
• Exhibit professionalism and confidence in all interactions, with the ability to work independently and with minimal supervision.

REQUIREMENTS

• Native or fluent in Swahili (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency (B2 level)
• Interest or familiarity with artificial intelligence concepts and technologies.
• Strong analytical skills and a keen eye for detail.
• Structured and solution-oriented approach to problem-solving.
• Effective communication skills, including the ability to engage with team members, leadership, and clients.
• Excellent time management and organizational skills.
• Ability to comprehend and apply complex guidelines with consistency and accuracy.
• Strong collaboration skills for working with cross-functional teams and external partners.
• Proficiency in Microsoft Office Suite (especially Excel and PowerPoint) and Google Workspace tools.
• Experience using quality assurance tools such as checklists, questionnaires, and root cause analysis (RCA) frameworks.
• Ability to prioritize issues based on their impact on quality, performance, and compliance.
• Experience in data analysis to inform decisions and drive improvements.

OFFER

• Relocation assistance is available
• Welcome sign on bonus 
• A positive and inclusive international work environment.
• A fun and relaxing office with PlayStation, table tennis, and more.
• Comfortable break areas with activities like yoga or guided meditation to promote well-being.
• Great office perks, including regular fruit deliveries, free drinks, and a focus on healthy living.
• Be part of a dynamic, multicultural team with a flat organizational structure and a casual, first-name basis culture.
• Opportunities for career growth in a fast-growing global company
• And many others!!!