David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy that is seeking to onboard a Operations Customer Expert for their Lisbon office. 

Position: Operations Customer Expert

Location: Lisbon, Portugal

Employment type: Full-time (open to accept remote working)

DUTIES AND RESPONSIBILITIES:  

• Responding to customer inquiries and concerns about products, offering accurate information and helpful solutions.
• Providing guidance and support on proper product usage.
• Sharing details about product ingredients and composition as needed.
• Assisting in situations involving emergencies or misuse of products.

REQUIREMENTS: 

• Native/fluent in Turkish (C1), both oral and written. Fluency in English (at least B2.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical thinking abilities.
• Ability to remain calm and professional in challenging situations.
• Proficiency in using computers and common office software.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Willingness to learn about products, policies, and procedures.

OFFER:

• Portuguese employment contract
• If you are working on a Portuguese public holiday, you will get a compensation day that you can spend later
• Holiday entitlement with 22 days per year
• 40 Hours per week (8 hours per day with an additional lunch break hour) on
  a rotational shift pattern, Monday to Friday from 06:00 to 17:00.
• Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere
• Guidance and tools to reach career potential
• Accommodation in a single room in one of the shared company apartments for international candidates
  
• Free Portuguese classes, water sports activities, soft trekking and much more