David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Customer Service Representative to join their team in Athens. 

Position: Customer Service Representative

Location: Athens, Greece

Employment type: Full-time

Remuneration: Base salary 

DUTIES AND RESPONSIBILITIES:

• Handle inbound customer inquiries for a leading retail client, ensuring a professional and customer-focused experience
• Deliver accurate and complete information by utilizing appropriate tools, resources, and established procedures
• Occasionally promote additional products or services to existing customers based on their needs and interests

REQUIREMENTS:

• Fluent/Native in English (C1 level), with strong proficiency in both written and spoken communication.
• Prior experience in customer service is preferred
• High school diploma or equivalent educational background
• Competence in navigating computer systems and commonly used software applications
• Demonstrates professionalism, a positive attitude, and a willingness to learn and adapt to new processes
• Availability to work consistent overnight shifts

BENEFITS:

• Competitive compensation package, including a base salary, daily meal allowance and opportunities for performance-based bonuses
• Flexible work shifts designed to support work-life balance 
• Comprehensive benefits package based on role
• Supportive and accessible leadership committed to employee development
• Inclusive and community-focused work environment that values giving back
• Opportunities for career advancement and continuous learning
• Generous annual leave allowance (up to 25 days per year)