David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German speaking Technical Customer Service Representative to join their team in Lisbon.

Position: Technical Customer Service Representative

Location: Lisbon, Portugal

Work model: on-site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary 

DUTIES AND RESPONSIBILITIES:

• Handle customer inquiries across multiple channels, including phone, email, live chat, social media, and messaging platforms.
• Deliver support for pre-sales questions, general inquiries, and basic technical issues.
• Maintain a consistent and professional brand tone in all customer interactions, both private and public.
• Escalate complex or unresolved issues to appropriate support tiers or departments.
• Collaborate with technical teams to troubleshoot and resolve service requests or help desk tickets.
• Manage and prioritize personal ticket queue in alignment with team objectives and managerial guidance.
• Review support documentation and contribute feedback to improve knowledge base content.
• Perform additional duties and special projects as assigned by management.

REQUIREMENTS:

• Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level.
• Previous experience in customer service would be advantagous 
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new softwares and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

• Working schedule: Monday to Friday – 08:00AM to 08:00 PM (Rotational), Saturday and Sunday – 08:00 AM to 05:00 PM, 2 days off
  
• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!