David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Slovak and Hungarian speaking Customer Support Representative to support customers of an e-commerce platform.

Position: Customer Support Representative 

Location: Budapest, Hungary 

Work model: on-site

Employment type: Full-time

Remuneration: Base salary + performance bonuses (after 3rd month of employment). 

DUTIES AND RESPONSIBILITIES:

• Deliver a high standard of technical support to customers on behalf of the company or its clients.
• Communicate with customers in a manner consistent with established guidelines and policies.
• Follow defined procedures for troubleshooting and resolving technical issues.
• Address and resolve technical problems related to the organization’s products or services.
• Accurately log all customer interactions in line with data quality standards.
• Ensure complete and precise collection of all required customer and issue-related information.
• Work towards meeting or exceeding service level targets as defined by management or account leadership.

REQUIREMENTS:

• Native / fluent in Slovak and Hungarian (C1) both verbal and written. Good command in English (minimum B2 level).
• High school diploma or an equivalent.
• Excellent customer service and relationship building skills.
• High motivation and enthusiastic approach, self-organized.
• Ability to work in a fast-paced organisation.
• Good numerical and reasoning skills. 
• Posses a solid understanding of relevant client products and services
• Applies logical thinking and problem-solving skills to resolve issues
• Demonstrates reliability through consistent attendance and punctuality

OFFER: 

• Attractive remuneration package
• Working schedule: 8:30AM-5PM
• Fully paid training 
• Meal allowance
• Internal development opportunities
• Discounts with partners
• Employee assistance/wellbeing program subscription