David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit a IT Support Specialist for their Gaming studios in Belgrade, Serbia.

Position:  IT Specialist Specialist 

Location: Belgrade, Serbia

Employment type: Full-time

Remuneration: Base salary 

DUTIES AND RESPONSIBILITIES:

• Oversee and maintain equipment such as encoders, scanners, and desktop systems using monitoring tools and logs to ensure high-quality service. Handle incoming IT support requests to maintain critical infrastructure, including modules, access points, and network switches.
• Work with cross-functional teams, including development, audio-visual, security, and IT, to test new applications, ensuring network functionality and smooth integration across the organization.
• Ensure encoders and media servers are operational, resolving any technical issues to ensure smooth performance during live events or broadcasts.
• Collaborate with team leads to identify and resolve technical issues quickly, troubleshoot equipment, and implement necessary replacements.
• Manage user workstations, configurations, and internal procedures. Address and resolve IT incidents within set timelines to ensure service continuity.
• Oversee IT inventory, track equipment, conduct audits, and liaise with external suppliers to address IT issues, minimizing disruptions to business operations.
• Improve IT infrastructure to meet company needs, provide ongoing maintenance, and ensure data security and confidentiality.

REQUIREMENTS:

• Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication.
• A minimum of 3 years of experience supporting hardware and software in a technical setting.
• Strong skills in supporting and troubleshooting operating systems such as Windows and/or Linux, with experience in user and system management tools (e.g., Active Directory).
• Proficient in installing, configuring, and resolving issues with hardware and software systems.
• Experience with network management, ensuring stable connectivity across various devices.
• Able to work effectively in a team-oriented environment, collaborating across multiple departments.
• Strong troubleshooting and analytical abilities with a proactive approach to addressing technical issues.
• IT support, networking, or operating system certifications are a plus.
• Experience with streaming and broadcasting equipment is advantageous.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach career potential
• Working schedule: flexible shifts in a 24/7 shift pattern.
• Performance bonuses
• Private health insurance
• Free gym membership