David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Site Lead for their Valencia office. 

Position: Site Lead

Location: Valencia, Spain

Employment type: Full-time

Remuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES:

• Oversee and manage operations within designated regions or markets.
• Address and manage escalations related to performance, recruitment, and other key operational areas.
• Handle escalations related to facilities, IT, telephony, and other infrastructure support functions.
• Validate and manage bonuses, staffing, and recruitment for the assigned region or market.
• Recommend and implement retention strategies to maintain high team motivation and synergy (e.g., short-term incentives, gamification).
• Lead and support team members, fostering professional development through coaching, communication, and promoting teamwork.
• Provide regular coaching and feedback to direct reports to ensure performance goals are met.
• Identify performance issues and collaborate with team members to create and implement improvement plans, including corrective actions if necessary.
• Ensure that the services provided meet both operational standards and financial targets.
• Set clear expectations for employees and keep them informed of any changes or updates.
• Serve as a subject matter expert for handling escalated customer issues when required.
• Supervise a team of associates, ensuring adherence to work schedules and attendance policies, while complying with legal requirements.
• Lead shift-wide initiatives aimed at improving productivity, quality, and key performance indicators.

REQUIREMENTS:

• Native/fluent in German, both oral and written (C1). Fluent in English (at least B2 level).
• Have at least 3 years of experience in sales, pipeline management, and proven success as an individual contributor, including at least one year in a leadership or management role.
• Strong written and verbal communication skills.
• Ability to lead a team in managing multiple tasks, prioritizing effectively, and meeting deadlines.
• Experience in mentoring, coaching, and providing guidance to a team of employees.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
  
• Relocation package
• Meal allowance.