David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Live Expert for their Barcelona office. 

Position: Live Expert

Location: Barcelona, Spain

Employment type: Full-time

Remuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES:

• Conduct product demonstrations via video calls
• Boost sales and market share through interactions
• Improve conversion rates from queries to purchases
• Deliver excellent customer service
• Provide efficient and confident responses to inquiries
• Maintain expert product knowledge
• Handle inventory management
• Stay updated with training
• Offer market insights and feedback
• Engage in video presentations, scriptwriting, and translations
• Create and deliver training content
• Provide support to the call center and assist with other tasks, including potential out-of-hours work. 

REQUIREMENTS:

• Native/fluent in Dutch (C1), both oral and written. Fluent in English (at least B2 level)
• Previous experience in customer service / sales roles 
• Academic degree will be considered as an advantage
• Excellent communication skills, with ability to emphasize and persuade
• Comfortable communicating using various channels (primarily telephone)
• Computer literate with sound knowledge of Microsoft Office package
• Energetic and motivated self-starter, capable of achieving the targets set
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time
• Strong sales & customer-oriented mindset.

BENEFITS:

• Full-time contract, 39 hours/week: Monday to Friday 9:00-18:00
• Full paid training about the company and the project you will be working on
• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach career potential
• Career development program and specialized courses
• Private medical insurance
• Discounts through company’s partner’s scheme.