David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit a Bulgarian speaking Training Manager for their studios in Sofia, Bulgaria. 

Position:  Training Manager

Location:  Sofia, Bulgaria

Employment type: Full-time

Remuneration: Base salary + bonuses 

DUTIES AND RESPONSIBILITIES:

• Lead and manage a team of trainers, overseeing their performance and ensuring seamless coordination of activities.
• Report to the Head of QC & Training, working closely to align training initiatives with the organization's strategic objectives.
• Ensure adherence to all regulatory and contractual requirements, striving to exceed expectations in training execution.
• Cultivate a positive and engaging work environment that promotes strong relationships among staff and encourages a culture of continuous improvement.
• Design and deliver comprehensive training programs for new Game Presenters and Shufflers, as well as refresher training for existing employees to enhance their performance.
• Serve as a mentor and role model, guiding staff on procedures and controls for specific table games while promoting high standards of service excellence.
• Apply coaching techniques to foster staff development, offering ongoing support and guidance to encourage professional growth.
• Develop and refine training materials, continuously improving the program structure to ensure it remains effective and aligned with organizational needs.

REQUIREMENTS:

• Native/fluent in Bulgarian (C1) and English (C1), both oral and written. 
• At least three years of experience leading teams of 20+ people, showcasing strong managerial skills and the ability to inspire others.
• A natural leader who guides teams toward achieving company goals and driving success.
• Assertive and proactive, with a proven ability to lead projects independently or as part of a team, ensuring successful outcomes while keeping everyone involved.
• Strong strategic planning skills, with the ability to create and implement long-term goals that align with organizational priorities.
• Confident in decision-making and problem-solving, especially when faced with complex challenges.
• A balance of process-driven and people-focused, committed to following best practices while suggesting and communicating improvements.
• Proven track record in fostering a positive work environment and supporting the development of team members.
• Experience in creating and delivering training programs is a plus.
• Comfortable working with Key Performance Indicators (KPIs) to assess and improve team and company performance.
• Experience in managing a training department, and familiarity with the gaming industry, is a bonus.
• Skilled in using Microsoft Office tools to manage tasks and keep documentation organized.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• A dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach career potential
• Paid training
• Private health insurance after 6 months 
• Free gym membership
• Relocation support