David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit a Serbian speaking Head of Studio Management for their Gaming studios in Belgrade, Serbia.

Position:  Head of Studio Management 

Location: Belgrade, Serbia

Employment type: Full-time

Remuneration: Base salary 

DUTIES AND RESPONSIBILITIES:

• Collaborate with senior management to define and implement operational strategies tailored to the local market

• Oversee the setup and execution of projects, ensuring they are completed on time and within scope

• Build and lead a strong local team, working closely with HR on recruitment and retention plans

• Adapt HR processes to align with local culture and legal requirements

• Position the local office as an attractive workplace in the region

• Create and enforce operational policies that align with local regulations

• Manage day-to-day operations, ensuring smooth, efficient functioning

• Promote collaboration between local and other regional teams.

• Oversee resource allocation to ensure optimal use of staff, equipment, and materials

• Regularly assess processes to identify opportunities for improvement and streamline workflows

• Ensure compliance with legal standards, company policies and local legal requirements

• Use data insights to monitor performance and guide continuous improvement

• Identify operational risks and opportunities, developing strategies to mitigate risks and maintain business continuity

• Develop and manage operational budgets, ensuring cost-effective operations

• Monitor and manage expenses, implementing cost-saving initiatives when needed

• Oversee vendor relationships and supply chain processes to ensure efficiency and cost-effectiveness

• Ensure the workplace environment is safe, efficient, and fully supported by necessary facilities and logistics

REQUIREMENTS:

• Native or fluent in Serbian & English (C1 level), with strong proficiency in both written and spoken communication

• A bachelor’s degree in Business, Management, or a related field; a master’s degree is a plus

• Proven experience in managing casino and/or iGaming environments/or BPO Operations of more than 500 FTE

• Previous experience in establishing and managing operations, preferably in a related industry

• Proficiency with management systems and data analysis tools

• Knowledge of local regulations and legal requirements

• Strong leadership abilities with experience in building and managing successful teams

• Excellent negotiation and stakeholder management skills

• Innovative thinker focused on improving operational efficiency

• Able to adapt to changing environments and manage pressure effectively

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance

• Be part of a dynamic international team with a positive and friendly atmosphere

• Guidance and tools to reach career potential

• Performance bonuses

• Private health insurance

• Free gym membership