David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a Real Time Analyst for their teams in Riga.
 

Position: Real Time Analyst

Location: Riga, Latvia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Use strong analytical skills to decipher data effectively
• Maintain accurate records, safeguarding the integrity of data
• Grasp operational processes to enhance reporting and analysis with smart insights
• Skillfully manage real-time queues, adjusting skills as needed
• Foster team communication for effective staff coordination across different locations
• Ensure a pleasant and productive workplace atmosphere by overseeing floor discipline
• Consistently meet real-time adherence and Service Level Agreement (SLA) targets
• Provide timely and precise real-time reports, supporting informed decisions
• Cultivate positive relationships with internal and external clients through professional and prompt interactions

REQUIREMENTS:

• Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication
• Strong analytical experience with excellent Excel skills
• Openness to change with strong multitasking skills to meet departmental needs
• Ability to manage queues in real-time and adapt skills to achieve service goals
• Capable of making swift and accurate decisions to support service objectives
• Proficient in generating various reports and ad-hoc reports promptly from data
• Ability to perform high-level data analysis to derive meaningful insights
• Strong knowledge of MS Excel and other Office applications for efficient data management
• Excellent communication abilities to convey information clearly within the team and to stakeholders
• Understanding of Avaya CMS for effective system operation
• Capacity for strategic alignment with business opportunities and growth objectives
• Willingness to work different shifts, including weekends, as per operational needs
• Ability to remain composed under pressure with a proactive approach
• Familiarity with scheduling basics to contribute effectively to departmental processes

OFFER:

• Opportunities for growth in an international and multicultural workplace
• Morning, noon and evening shifts (no nights) including weekends on rotation with colleagues
• Support to reach career potential 
• Comprehensive training
• Competitive compensation in line with the market
• Private medical insurance for the employee and dependents
• Dynamic and creative team with positive and friendly atmosphere