David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Quality Analyst for their offices in Lisbon. 

Position: Quality Analyst

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Review user reports regarding website content
• Daily content compliance monitoring and corrective measures application
• Make well-balanced decisions and help resolve inquiries to defined policies and procedures
• Propose solutions to improve the support of user community
  
• Review sensitive content, sometimes involving graphic or disturbing subject matter

REQUIREMENTS:

• Native/fluent in German, both oral and written. Fluent in English 
• Excellent communicator with highly developed interpersonal skills
• Quick learner and adaptable to learn new processes, concepts, and skills
• Excellent organizational and time management skills
• Analytical mindset with strong attention to detail
• Able to objectively evaluate and classify the content
• Previous experience in quality analyst role
• Comfortable using computer applications such as Excel 

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Meal allowance 
• Private health insurance
• Yearly performance bonus 
• Relocation allowance and assistance