David Kennedy Recruitment is working with a leading multinational technology BPO company that is looking to recruit a Dutch speaking Customer Service Representative for their Barcelona office.  

Position: Customer Service Representative

Location: Barcelona, Spain

Employment type: Full-time

Work model: on-site

DUTIES AND RESPONSIBILITIES:  

• Handle incoming B2C user requests via telephone/email
• Log call details onto case management systems and provide response and resolution within SLA to customer
• Solve requests/incidents that require a higher level of technical knowledge
• Support technical enquiries and manage incidents of the client’s product, car electrical chargers
• Progress / close service requests to a satisfactory conclusion on call management system
• Proactively update customers with status and resolution progress
• Monitor / progress all open queries in queue
• Escalate potential service issues to appropriate level
• Ensure contractual SLA is maintained
• Respond to any reasonable task posed by the assigned manager
• Achieve an excellent customer satisfaction level

REQUIREMENTS:

• Native / fluent in Dutch, both verbal and written. Proficiency in English (minimum B2 level)
• Strong aptitude for working in a customer service environment
• Excellent customer care skills, with the ability to listen to and understand customer needs
• Capable of taking ownership of calls and progressing them to resolution or escalating them when needed
• Are able to implement and manage changes in processes
• Have good communication and team skills, flexibility 

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Rotating shift schedule: Monday to Sunday, 09:00 AM - 08 PM
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Full paid training on the company and the project
• Career development programs, specialized courses, and language classes