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David Kennedy Recruitment career site
Customer Support · Thessaloniki

Technical Customer Support (English)

If you are looking for an opportunity to progress your career, we look forward to receiving your CV.

David Kennedy Recruitment is working with a leading outsourcing/BPO company that is looking to recruit an English-speaking Technical Customer Support for their offices in Thessaloniki. 

 

Position: Technical Customer Support

Location:  Thessaloniki, Greece

Employment type: Full-time

Remuneration: Base salary.

 

DUTIES AND RESPONSIBILITIES:

  • Interact with users through various channels (via email, phone, and chat)
  • Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
  • Troubleshoot technical questions including software, hardware, and logistic questions
  • Escalate complex issues and provide context to the reason for the escalation.

 

REQUIREMENTS:

  • Native/fluent in English, both oral and written. 
  • Previous experience in customer facing role (B2B or B2C)
  • Basic coding understanding with the ability to read the code
  • Prior experience in multi-channel customer support
  • Excellent communication skills (both oral and written)
  • Demonstrated ability to work through complex technical problems
  • Strong attention to detail
  • Working schedule: Monday to Friday, 09 AM - 06 PM. 

 

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Referral program
  • Relocation support
  • Guidance and tools to reach your full potential.
Department
Customer Support
Locations
Thessaloniki

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Thessaloniki

About David Kennedy Recruitment

David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.

Founded in 2018
Co-workers 1-5
Customer Support · Thessaloniki

Technical Customer Support (English)

If you are looking for an opportunity to progress your career, we look forward to receiving your CV.

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