Customer Care Specialist (German)
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Slovenia. The successful candidates would support customers of an e-commerce brand.
Position: Customer Care Specialist with German
Location: Remote/work from home in Slovenia
Employment type: Full-time.
DUTIES AND RESPONSIBILITIES:
- Conduct technical-based customer assistance through voice, chat, and email in a timely manner
- Provide an exceptional customer experience
- Document each interaction in a dedicated CRM system
- Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department.
REQUIREMENTS:
- Ability to effectively and correctly communicate verbally and in written format in German (C1 leveland higher) and English (B2 and higher)
- Residing in Slovenia and being able to take on a job legally without the company's support
- Experience in Customer Support, and technical support, especially with a help desk or other IT functions
- Ability to go through a background check
- Strong abilities to work independently and as a remote team player
- Problem-solving and critical thinking skills
- Adaptable and flexible, demonstrating abilities to work with process and information changes
- Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office).
OFFER:
- Excellent remuneration package based on experience, skills and performance
- Indefinite contract
- Working schedule: Monday to Friday, 09 AM - 05 PM
- A dynamic and creative team with a positive and friendly atmosphere
- Good work environment - the employer can show off great reviews from their employees
- Guidance and tools to reach your full potential.
- Department
- Customer Support
- Locations
- Ljubljana, Celje, Maribor, Koper - Capodistria, Kranj, ptuj
- Remote status
- Fully Remote
About David Kennedy Recruitment
David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.
Customer Care Specialist (German)
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
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