Customer Service Representative (Ukrainian)
If you are looking to progress your career, we look forward to receiving your CV.
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy that is seeking to onboard a Customer Service Representative for online video sharing and social media platforms for their Lisbon office. In this role, you will partner with an assigned portfolio of content creators in order to maintain and improve content creators’ engagement with the platform. The goal is to help partners get the most out of their channel and you have the opportunity of having a significant impact on their business. It is a target-driven environment, where you will work towards individual targets as well as be part of a larger team.
Position: Customer Service Representative
Location: Lisbon, Portugal
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Serve as a trusted consultant with partners to develop and optimize their channel
- Responsible for increasing platform usage and content creator adoption of various tools and features
- Detect and understand the customer’s needs and objectives
- Knowledge on key platform features in order to connect the customer’s needs to these features
- Handle a high volume of potential clients on a daily basis through video calls, email and phone calls
- Portfolio management and prioritization with the ability to detect opportunities and follow up with the content creators over several months.
REQUIREMENTS:
- Fluent in Ukrainian and English (C1)
- Responsible for evaluating online social media, web page content, and advertising content while adhering to evolving criteria and specifications
- Generate structured intelligence reports using information provided by the team or other relevant sources, with the objective of providing comprehensive insight and visibility to stakeholders.
OFFER:
- Portuguese employment contract
- If you are working on a Portuguese public holiday, you will get a compensation day that you can spend later
- Holiday entitlement with 22 days per year
- 40 Hours per week (8 hours per day with an additional lunch break hour) on
a rotational shift pattern, Monday to Friday from 07 AM - 06 PM - Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Accommodation in a single room in one of the shared company apartments for international candidates
- Free Portuguese classes, water sports activities, soft trekking and much more
- Department
- Customer Support
- Locations
- Lisbon
Lisbon
About David Kennedy Recruitment
David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.
Customer Service Representative (Ukrainian)
If you are looking to progress your career, we look forward to receiving your CV.
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