David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch-speaking Customer Lifecycle Manager for their Málaga office. 

Position: Account Manager

Location: Málaga, Spain

Employment type: Full-time

Remuneration: Base salary 

DUTIES AND RESPONSIBILITIES:

• Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationship
• Quarterback sales from lead to purchase; be the main point of contact for our client's customers, leading the sales strategy, overcoming objections and negotiating success
• Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs 
• Obsess over customers and prospects to deliver a world-class customer engagement experience
• Position competitive offerings and solutions in the context of customer needs and experiences
• Demonstrate verbally and in writing how customers can capture value and envision their future with the products
• Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline)
• Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions in scope
• Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage customers
• Collect feedback from customers and articulate it back to the business

REQUIREMENTS:

• Native or fluent in Spanish (C1 level), with strong proficiency in both written and spoken communication
  
• 2-3+ years sales experience with a proven track record of success is required. Minimum 1 year IT industry experience required. Minimum 1 year sales account management or customer management experience required.
• Familiarity with modern sales techniques and tools, including experience from retail sales, corporate internships, or entrepreneurial programs
• Experience working with or selling Azure, Office 365, Dynamics 365 or similar solutions preferred
• A self-starter with a track record of outstanding performance and achieving goals. Ability to work independently – drives own personal performance, takes ownership of training and skill enhancement, seek continuous quality improvement.
• Strong interpersonal skills, excellent oral, written and verbal business communications skills.
• Ability to successfully communicate with contacts via the phone (cold calling and established relationship), email, video and presentations
• General knowledge of the IT industry (with minimum 1 year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately
• Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration
• Solid time management skills and ability to work independently or under supervision with a high level of integrity
• Experience using Microsoft Office Suite applications, Windows OS and Client Relationship
• Management (CRM) system(s) such as Dynamics 365, SalesForce etc.

 BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• M-T 9.00 to 17.30, F 9.00 to 16.30
• Great office location in Malaga
• Full paid training about the company 
• Career development program and specialized courses
• Opportunities for a career abroad through the International Mobility Program
• A dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach career full potential.