Network Support Agent (Italian)
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
David Kennedy Recruitment is working with a leading tech company that is looking to recruit a Network Support Agent (Italian) for their Lisbon office.
Ideal job for candidates that have an experience working for a Telecom company in the fixed-line process for any of the following global Telecom clients across the globe. If you’ve handled customer issues related to Broadband/Fibre Provisioning, No-Connectivity, Wireless, Slow-Speed issues, you’ll have a good rewarding career on the Network-side of how customers consume Internet and Data & Voice Services
Position: Network Support Agent (Italian)
Location: onsite in Lisbon, Portugal
Employment type: Permanent.
DUTIES AND RESPONSIBILITIES:
- Review and verify client's access and circuit orders by performing network checks, site readiness, and component testing to ensure accuracy and alignment with customer orders
- Manage and document all checks, tasks, and escalations to ensure on-time delivery and resolution, including handling exceptions and providing updates via phone, email, and tickets
- Track and resolve third-party access provider activities, milestones, and escalations while coordinating with local field technicians, vendors, and Telco providers for testing, installation, and activation
- Conduct standard testing based on product type, troubleshoot, document, and resolve issues, and certify end-to-end services
- Provide weekly performance summaries to improve turnaround and support escalated cases from Network Field Operations or customers.
REQUIREMENTS:
- Customer-facing experience with strong knowledge of telecommunications and experience working with tech / telecommunications industry
- Proficiency in Italian and English (C1)
- Basic understanding of networking infrastructure (hubs, switches, routers, mainly Layer 1 & 2)
- Excellent task management skills, including attention to detail, ability to follow instructions, organize follow-up tasks, and document actions
- Proficient in coordinating with others to ensure task completion
- Strong computer skills, with experience navigating multiple applications
- Minimum 1 year experience in same / similar roles.
BENEFITS:
- Permanent contract
- Competitive salary
- Private health and life insurance from day one in the company
- Working hours: Monday to Friday
- On-site Work Module
- Meal allowance on card/voucher.
- Department
- Software Development & IT Support
- Locations
- Lisbon
Lisbon
About David Kennedy Recruitment
David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.
Network Support Agent (Italian)
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
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